SENIOR ENGINEERING SUPPORT, ON DEMAND

Your dev team, on call the moment something breaks

Bug fixes, performance work, integrations, and infrastructure help handled by senior engineers who read your codebase before they touch it. No retainers, no onboarding decks.

Start a support request
Start a support request
See response times
See response times

First response in under 30 minutes, seven days a week.

30 min

Median first response

1,400+

Tickets resolved

98%

Closed within the week

40+

Stacks supported

Production firefighting

Something is down or degraded. We triage, patch, and hand you a written root-cause summary you can forward to your team.

Security and dependency work

CVE triage, dependency upgrades, and auth hardening done in small reviewable steps instead of one build-breaking jump.

Performance tuning

Slow queries, bloated bundles, cold starts. We profile first and then fix the things that are actually costing you money.

Code review and cleanup

A senior pair of eyes on every pull request, plus the refactors your team keeps moving to next sprint.

Integrations and APIs

Payments, CRMs, webhooks, and third-party APIs wired up with retries, logging, and alerts that actually fire.

Infrastructure and deploys

CI pipelines, containers, and cloud config documented well enough that your own team can maintain them after we leave.

Three steps, no discovery call

01

Send the ticket

Use the chat bubble or the form below. Logs and repo access help, but a plain description of what broke is enough to start.

02

We scope it in writing

You get a diagnosis, an estimate, and a fixed price before anyone writes a line of code. Approving it is your call.

03

You get a tested fix

A reviewed pull request against your branch with notes on what changed and why. You merge whenever you are ready.

Response times we commit to

Pick the escalation path that matches how much the problem is costing you while it stays open.

Standard

Under 4 hours

Business hours, Monday to Friday. Built for scheduled work, code reviews, and bugs that are annoying but not blocking.

Priority

Under 30 minutes

Seven days a week, including evenings. For blocking bugs and anything standing between you and a release.

Critical

Under 10 minutes

Round-the-clock escalation to a named engineer for production outages and active security incidents.

What teams say afterwards

Questions we get before the first ticket

Tell us what is broken

Send the details and get a written diagnosis back in under 30 minutes. No call required, no obligation to proceed.